Community group issues 17 policy recommendations to CMPD after viral arrest
The Charlotte-Mecklenburg Police Department received 17 recommendations made by a community group after two controversial arrests last year.
Source: wsoctv.com
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De-Escalation Techniques: 19 Best Ways to De-Escalate [Top Tips + Data]
How your customer service team handles complaints is vital for customer retention. Improve your service with these effective de-escalation techniques.
Bradlee Mckibben Jen Berenguer Escalation Matters In Customer Service Crisis Management Plan De Escalation Matters Consumers React
Source: hubspot.com