This is true because of the incredible success the Broadband Program has had across the country here and at the Brooklyn Library amazing things. Making Great Strides and addressing the digital skill divide. Many of us are wondering where the additional funding is going to come from . I should take a moment on the Digital Literacy spectrum to talk about the room we are sitting. This is a digital commons. It provides us through an increasingly sophisticated set of tools, faster connectivity. It cost around 34 million and how can we build more because we know the need is there. I am hoping the panel will talk about this. It is my pleasure to introduce the director of Library Services. Susan has done so much in her tenure to elevate libraries in the consciousness and we owe her gratitude and will be sorry to see her go. Susan, please, thank you. [ applause ] i would ask our gentlemen, the two toms if you dont mind joining me on the stage. Good morning, everyone. Well it is so wonderful to
Customers on a consistent basis. It is not something were ignoring. It is not something that we are not serious about. We have spent billions of dollars over the past five years improving our networks to try to make them more reliable on additional training for technicians and for our Call Center Employees. We have created new call Center Centers of excellence, one of which is in delaware where you have specially trained Call Center Representatives with a design of trying to enhance the level of Customer Service. We have focused on a whole host of Measure Service improvements including creating one and twohour appointment windows across most of our footprint, which we actually meet now 97 of the time statistically. Were not happy that we dont meet it 3 of the time. This is a place where were having issues. I can just tell you that as a company we are laser focused on trying to improve the Customer Experience and do the very best we can to be the best to offer the best Customer Service
Veto the entire bill. Lawmakers began voting just before midnight, sending it to the senate for its consideration. Brian mooar has all the action on capitol hill. Tonight, the republican majority will vote to shut the government down saturday night fireworks on the floor of the u. S. House. You can yell all you want. With a Government Shutdown looming on tuesday, republicans passed a spending package doomed to fail because it mandates a oneyear delay in obama care. Why are we doing this . Number one, this is a program that is too expensive to afford. Well give a stark choice to the president of the United States and the senate. Democrats say its no choice the all. The senate wont take it up, the president wont sign it, House Republicans are shutting down the government. And because of that, not all republicans are on board. We cant let the government shut down. A contentious day. This is a fiveminute vote. Wrapped up with a series of latenight votes. The rules are suspended, the bill i
Audience to pose questions. Here we go with our panel number one. We are looking at the vision. We will explore innovative practices and partnerships. Our first speaker will be the Senior Program officer at the bill and Melinda Gates foundation. Hoping to have leon mac, director of el paso Public Library. Unfortunately she had a family emergency and was not able to the year. We are excited to have clarence anthony, executive director of the National League of cities. We will start out with her. Well, thank you, director. The national museum, Library Services for holding this hearing. I appreciate the opportunity to talk about the experience that the bill and ellen Gates Foundation has had with in china access to technology through Public Libraries and our vision of our libraries can drive personal and Community Development. Today the foundation is composed of many programs and initiatives. Helping farmers in africa strengthen their crops, improving the educational system in the United
That you want to submit. Ber who a staff mem will be picking up those questions after each panel. We will also have a chance for members of the audience and our virtual audience to pose questions. Ate is what we are looking with our first panel, the vision, what happens when we get it right. Examine why partnerships and investments in broadband make a difference. We will have a senior officer at the bill and Melinda Gates foundation. We are hoping to have the had of El Paso Public Library with us, but you had a family emergency. What we are excited to have clarence anthony, the executive director of the National League of cities. We will start out with chris. Come to the microphone. Thank you. Thank you for holding this hearing. Opportunity toe talk about the experience that the bill and Melinda Gates Ha Foundation has had, and our vision of how we can drive personal and Community Development. To helping farmers strengthen their crops to proving the educational system in the united sta