Better integration could save government £850k per digital service, minister claims
Work to ensure tasks are not replicated across different tools could deliver significant financial benefits
Photo: Crown Copyright/Open Government Licence v3.0
07 May 2021
Work to better integrate digital services could save government as much as £850,000 of spending on each one, a minister has claimed.
A key ambition of government’s digital transformation work in recent years has been to eliminate duplication, and ensure citizens do not have to provide the same information more than once. The oft-stated vision of delivering more end-to-end services – that take as their starting point the citizen’s ultimate goal, such as learning to drive or starting a business – is also dependent on agencies working together to ensure information and tools are collated in one place, and that departmental boundaries are invisible to users.