Example Waiting Times News Today

On this memo that we got our hands on. when they -- it was referred to as gaming strategies, a tactic used to improve customer service scores. are there bonuses involved in certain things that the va does, members of the va that are working in these clinics? i mean, is there a financial incentive to basically hose vets? >> i think its a bureaucratic incentive though there are bonuses, we measure things for example waiting times, if you have a good waiting time you come up high in scores. that ma...