ACI recognises 140 airports for âThe Voice of the Customerâ programme By TBM Staff | Mumbai
Airports Council International (ACI) World has revealed those airports that have continued to prioritise listening and engaging with customers during the COVID-19 pandemic.
âThe Voice of the Customerâ recognition is for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme to help them better understand their customers during the pandemic. To qualify, an airport member must have collected 3 or more quarters of data. It is separate from the world-renowned ASQ awards.
This year, 140 airports have been recognised around the world. Delivery of âThe Voice of the Customerâ recognition is sponsored by Amadeus.
Airports Council International (ACI) World has launched ‘The Voice of the Customer’ recognition for airports which demonstrated significant efforts in gathering passenger feedback through the Airport Service Quality (ASQ) programme.