$3,000 a month to have them care for her sister and they weren t caring for her at all. they should be held accountable. you conditioned vacate and leave your residents without proper care. this is what we pay for. reporter: we looked for hilda manuel at her home. nobody answered. so why did the department of social services who wanted to close the facility leave without making sure the patients were taking care of? staff at the facility said they could provide care through the weekend. that should not have occurred. reporter: there s no doubt they dropped the ball. do you believe that the state also failed these residents? again, like i said, we had procedures that should have been followed and they weren t and we re going to figure out why that happened, and we re going to ensure it doesn t happen
company and, you know, got them all transported to the hospitals. reporter: once more, the families of the people abandoned at the home didn t even know it had been shut down. jean paid the facility $3,000 a month to care for her sisters but arrived to find she wasn t cared for at all. i think they should be held accountable. you can t just vacate and leave your residents without proper care. i mean, this is what you pay for. reporter: there were no answers at the facility when we came looking for the owner hilda manuel and we looked at her home. nobody answered. so why did the department on social services that wanted to close the facility leave without making sure the patients would be taken care of? staff at the facility had indicated that they could provide care of the residents through the weekend. that should not have occurred. reporter: they say there is no doubt they dropped the ball. the owners failed the
reporter: once more, the families of the people abandoned at the home didn t even know it had been shut down. jean paid the facility $3,000 a month to care for her sister but she arrived to find she wasn t cared for at all. i think they should be held accountable. you can t just vacate and leave your residents without proper care. i mean, this is what you pay for. reporter: there were no answers at the facility when we came looking for the owner hilda manuel and we looked for her at her home. nobody answered. so why did the department on social services that wanted to close the facility leave without making sure the patients would be taken care of? staff at the facility had indicated that they could provide care of the residents through the weekend. that should not have occurred. reporter: they say there is no doubt they dropped the ball. the owners failed these residents, i think there is nobody that will doubt that part. do you believe then the state failed the residents?