all of that is coming up. but first you re here today. your ceo didn t want to show up. i want to sincerely apologize impacted by this. caused a loft of anguish. people want to know if we re going to invest in this system so it won t happen again. we need to invest in technology and also in our operational system because the winter operations were too much for us. it was a failure epically from top to bottom. it s obvious that ya ll messed up and your customers, they expect you to fix it. neil: all right. the fix is not in, at least not yet. a south airlines number 2 executive getting grilled on capitol hill over that holiday travel chaos that grounded nearly 17,000 flights. today lawmakers are demanding answers. unfortunately, they didn t get many answers. we ve got you covered with fox s lydia hu on why a southwest apology didn t cut it. robert ray on winter weather that could be testing it all over again. not only for southwest but an entire country. let s
a warm welcome to our viewers joining us in the united states and all around the work. i m bianca nobilo from london. max foster has the day off. just ahead roads are damaged, people are dying. now is the time to explore all possible avenues to get aid and personnel into affected areas. special counsel jack smith has issued a subpoena to former vice president mike pence seeking documents and testimony in the january 6 investigation. president biden visited the state of florida on thursday where he sought to drive home the message that he wants to protect social security and medicare. live from london, this is cnn newsroom with max foster and bianca nobilo. it is friday, february 10, 9:00 a.m. here in london, 12 noon in syria and turkey where the death toll from monday s earthquake has risen to nearly 22,000. and hopes are fading that rescuers can find anymore survivors. this the scene in southern turkey, emergency crews blow their whistles when they hear noises
december meltdown. i m deeply sorry. i humbly apologize. it was a failure epically from top to bottom. reporter: the pilots union says that it sounded the alarm about southwest s flawed systems for years, but were ignored. poor performance was condoned, excuses were made. processes atrophied. core values were forgotten. why didn t you do anything about it? thank you, senator. we were addressing part of those issues. obviously it was unsuccessful with some of the crew scheduling. we hadn t invested in those areas. well, again, because you did not listen to those warning, catastrophic conditions were created for passengers by the hundreds of thousands across our country. reporter: the airline vowing to do better. they will upgrade their winter resiliency and are working on a top to bottom fix. undoubtedly in the millions but it probably won t be in march that we ll finish the assessment of how much and where. reporter: the airline
all of that is coming up. but first you re here today. your ceo didn t want to show up. i want to sincerely apologize impacted by this. caused a loft of anguish. people want to know if we re going to invest in this system so it won t happen again. we need to invest in technology and also in our operational system because the winter operations were too much for us. it was a failure epically from top to bottom. it s obvious that ya ll messed up and your customers, they expect you to fix it. neil: all right. the fix is not in, at least not yet. a south airlines number 2 executive getting grilled on capitol hill over that holiday travel chaos that grounded nearly 17,000 flights. today lawmakers are demanding