Failure Epically News Today

all of that is coming up. but first -- >> youre here today. your ceo didnt want to show up. >> i want to sincerely apologize impacted by this. caused a loft of anguish. >> people want to know if were going to invest in this system so it wont happen again. >> we need to invest in technology and also in our operational system because the winter operations were too much for us. >> it was a failure epically from top to bottom. >> its obvious that yall messed up and your customers, they exp...

a warm welcome to our viewers joining us in the united states and all around the work. im bianca nobilo from london. max foster has the day off. just ahead -- >> roads are damaged, people are dying. now is the time to explore all possible avenues to get aid and personnel into affected areas. special counsel jack smith has issued a subpoena to former vice president mike pence seeking documents and testimony in the january 6 investigation. >> president biden visited the state of florid...

December meltdown. >> im deeply sorry. i humbly apologize. it was a failure epically from top to bottom. >> reporter: the pilots union says that it sounded the alarm about southwests flawed systems for years, but were ignored. >> poor performance was condoned, excuses were made. processes atrophied. core values were forgotten. >> why didnt you do anything about it? >> thank you, senator. we were addressing part of those issues. obviously it was unsuccessful with some of the crew scheduling. we h...