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FCW Insider: March 1 -- FCW

Quick Hits Nancy Norton formally retired as head of the Defense Information Systems Agency and command of Joint Forces Headquarters-Department of Defense Information Network. Air Force Lt. Gen. Robert Skinner, took over as her successor at a ceremony held Feb. 26. One thing Skinner is inheriting as new DISA director is the Defense Departments Cloud Computing Program Office, recently added to the DISA portfolio. *** A revision to a broad agency announcement from the Defense Advanced Research ...
United States Nancy Norton Robert Skinner Small Business Technology Washington Technology Defense Information Systems Agency
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Accelerating digital transformation: the CIO role and why it's important -- FCW

By Dave Powner   Cybersecurity. Supply chains. Archaic legacy systems. High-risk acquisitions. Outdated infrastructure. The federal government faces significant challenges when it comes to delivering secure information technology operations and mission outcomes. As the new administration begins to implement its policies, the leadership of the federal chief information officer and agency CIOs will be critical for delivering better business results and building trust with citizens. The Federal I...
Dave Powner Agency Cios White House Us Digital Service Information Technology Office Of Management Services Administration Technology Transformation
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Improving the citizen experience one phone call at a time -- FCW

By Tom McNeal   Businesses know the high cost of an underwhelming customer experience. Organizations engaged in commerce have invested in applications and platforms that provide frictionless, secure customer experiences online or via phone — enabling businesses to build and retain loyalty and to protect sales and growth prospects. In turn, consumers have been conditioned to expect a high level of service in a wide range of interactions, including those with government agencies. Fortifying tr...
Tom Mcneal Pew Research Center Call Center Authentication Social Security Federal Computer Week Government Technology
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Supply chain hack took a thousand engineers to pull off, tech exec tells Congress -- FCW

By Justin Katz   Brad Smith, president of Microsoft, told a panel of senators on Tuesday that his company estimates the cybersecurity breach of nine federal agencies and 100 private companies likely took "at least a thousand" skilled and capable people to pull off. "At Microsoft as we worked with customers that had been impacted by this, we stepped back and just analyzed all of the engineering steps that we had seen and we asked ourselves how many engineers do we believed had worked on this co...
South Korea United States White House District Of Columbia Kevin Mandia Brad Smith
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Shaping post-Trump workforce policy -- FCW

  Rep. Gerry Connolly (D-Va.) announced plans to reintroduce two bills covering inclusion and oversight of the federal workforce at a Feb. 23 House hearing. National Security Diversity and Inclusion Workforce Act would require national security agencies to publicly report on their diversity and inclusion efforts and the Merit Systems Protection Board Empowerment Act would reauthorize the agency through 2026 and give it authority to survey federal employees. Connolly, who chairs the Subcommitte...
United States Mashonaland East Donald Trump James Sherk Everett Kelley Anne Oconnell
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