CNN Around the World November 14, 2013 17:40:00
Analogy, when we came into office we heard a lot of complaints about the financial aid forms that families have to fill out to get federal financial aid. and i actually remember applying for some of that stuff and remember how difficult and confusing it was. and arne duncan at education worked with a team to see what we can do to simplify it and made a big difference. thats part of the process that weve got to go through. in fact, if we can get focus groups and we sit down with actual users and ...
Source: archive.org