What a difference a year makes: Trends born of the pandemic might endure
May 11, 2021 Operators talk about changes they made, and how they’ll affect business forever.
Fransmart’s Rise Southern Biscuits & Righteous Chicken developed an app and installed kiosks and heated food lockers at its stores so people could place orders online and come in minutes later to pick up their food. For more than a year, restaurants have faced huge challenges and changes due to COVID-19. Now, as customers gather in restaurants again and the industry slowly emerges from the crisis, experts are looking at trends developed during the pandemic that have staying power.