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Collection of voice data for profit raises privacy fears - WEIS | Local & Area News, Sports, & Weather

(NEW YORK) -- A customer-service center uses artificial intelligence to identify a caller's agitation, an insurance company scans voice data to flag illness and raise rates, a five-star restaurant denies a reservation over personal details revealed by the tone on the other end of the line. Far from science fiction, such scenarios have leapt into
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