Genesys Cloud Services News Today

David Porter of Genesys explains what is next for banking apps and AI assistants as AI and cloud gain momentum at Amazon Financial Services Symposium.

/PRNewswire/ -- The "Speech Analytics Market by Component, Application, Organization Size, Deployment Mode, End-use Industry - Global Forecast to 2029" report...

/PRNewswire/ -- According to a new market research report titled, Speech Analytics Market by Component, Application, Organization Size, Deployment Mode,...

REDDING, Calif., Jan. 24, 2023 /PRNewswire/ -- According to a new market research report titled, 'Speech Analytics Market by Component, Application, Organization Size, Deployment Mode

Zoom Video Communications Inc is navigating life after the pandemic by acting like the past two years never happened.

Customer support has become a crowded battlefield in enterprise technology as software vendors from Microsoft to Salesforce.com rush to arm organizations with tools to create one-stop service centers.

Attention has turned to revitalizing the call center, a once-backwater unit that has long had high turnover rates and minimal corporate investment.

Permira to take email security provider Mimecast private in $5.8B deal - SiliconANGLE

Altisource Received $102.2 Million in Cash at Closing and Anticipates Receiving $3.5 Million in Cash Following the One-Year Anniversary of Closing...

Alliance could help investors acquire and liquidate individual single-family rental properties, or entire portfolios, more efficiently.