Page 17 - Genesys Cloud News Today

Utah Speeds Contact Tracing Capabilities and Prepares for a Surge in Vaccine Distribution Using the Cloud State quickly migrates core IT systems to manage sudden spikes in demand related to COVID-19. by Amazon Web Services / March 3, 2021 SPONSORED The Utah Department of Health (UDOH) recently migrated several core COVID-19 response systems to Amazon Web Services (AWS). With the cloud, the state is better positioned to handle increased...

Mindsay Launches AI Chatbots on Genesys AppFoundry Share Article Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents. Mindsay’s seamless integration with Genesys Cloud has had a positive impact on our agents’ productivity and has driven cost savings for Brussels Airlines. PARIS (PRWEB) February 23, 2021 Mindsay’s customer service automation platform is now available on ...

Genesys Appoints Kelly Battles as First Independent Member of Company Operating Committee Battles to lead audit committee; company adds new chief accounting officer Sharon Virag News provided by Share this article Share this article SAN FRANCISCO, Feb. 3, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, today announced Kelly Battles has joined its operating committee – the companys governance and oversight body with responsibilities mu...

Limitless Announces $10m Series B, adds Genesys as Investor and Technology Partner Media Links UK GigCX platform innovator Limitless continues global expansion and accelerates CX transformation with Genesys Cloud integration and new investment led by Redline Capital February 2, 2021: London, UK - Limitless, the AI-driven gig customer experience platform, today announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Gen...

Genesys and Limitless Launch New Digital Experience for Consumers Global cloud contact center leader teams with the GigCX platform trailblazer to usher in the era of brand-advocate powered customer service News provided by Share this article Share this article SAN FRANCISCO, Feb. 2, 2021 /PRNewswire/ -- Genesys, a global leader in cloud customer experience and contact center solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies...

Press release content from Newswire. The AP news staff was not involved in its creation. SuccessKPI to Present at AWS re:Invent Virtual Conference January 12, 2021 GMT CHANTILLY, Va. - January 12, 2021 - ( Newswire.com ) SuccessKPI, a leading, worldwide, pure SaaS analytics platform for contact center platforms, announced that it will present at the 2021 AWS re:Invent virtual event on Tuesday, Jan. 12, 2021, at 4:15 p.m. Eastern Standard Time. The speakers during this session will be Dave Re...

[December 17, 2020] Genesys Announces COVID-19 Vaccine Rapid Response, a New Digital Solution to Help Companies Meet the Overwhelming Consumer Need for Vaccination Information SAN FRANCISCO, Dec. 17, 2020 /PRNewswire/ -- Genesys®, the global leader in cloud customer experience and contact center solutions, today announced Genesys COVID-19 Vaccine Rapid Response. The new digital-first solution is intended to enable organizations participating in the execution of Operation Warp Speed to strea...