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The Rise Of Omnichannel And Concierge Customer Service

Just as there is now a post-pandemic shopper who has changed their behaviors and preferences, so must there be a post-pandemic front line with new tools to help them.

20 Resolutions Tech Leaders Would Love Their Teams To Make In 2024

Stay Selling: The Data Shaping Retail Operations For 2024

In consumer goods sales, we can certainly point to a few practices that will help operations leaders in these verticals stay prepared for the next year.

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