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When a bathroom towel restored a bureaucrat s pride © Getty Images Folders and string still hold the finance ministry together, literally Specially marked towels, height-adjustable chairs to rise above the rest, a tsunami of permissions and an unrelenting battle to improve punctuality. These are some of the features about India s bureaucracy that a leading academic and former chief economic adviser to the government found during a three-year-long tenure. Kaushik Basu, who later became World Bank chief economist, took leave from his position as a professor at Cornell University in the US to join the federal government in 2009, at the invitation of then-prime minister Manmohan Singh.

Uttar pradeshUnited kingdomMahatma gandhiManmohan singhKaushik basuWorld bank ease of doing businessWorld bankCornell universityGetty images foldersProf basuGetty images prof basuGetty images non adjustableFinance secretaryRevenue secretaryExpenditure secretaryDoing business