large bags away from the area. 150 people were killed in the crash last month allegedly caused by the co-pilot on a suicide mission. and it was a white knuckle moment for some passengers landing in houston when the plane slid off the runway. yeah, the accident came on the same day as a new report on airline quality. here s abc s david kerley. the united jet didn t make its high speed turn off the rain slickened houston runway. 1645, we re off the ramp here. reporter: the 737 s nose stuck in the mud. the passengers from las vegas forced to take a bus to the terminal. frustrating. a new study on airlines shows they re not alone in their frustration. the results on time performance, lost bags, customer complaints, all worse for the airlines. in fact, the worst report in five years. i ve had my luggage lost once or twice and sat on a runway for a couple hours. reporter: look at what s happened in just the past five years. 8% more of us are flying, but the airlines have retire
one hauling a duffel bag. this man dragging in a wheeled garbage bin. the next morning, they re-emerge with large bags likely full of precious jewels. a different security camera catching them taking off in a white van. according to police, at least one of them dropping down an elevator shaft once in the basement vault using a highly specialized diamond-tipped drill. then breaking into dozens of individual safety deposit boxes. just like in the movie the bank job. lovely. reporter: this one of the cameras that catches the thieves returning 36 hours later. once again, using this backdoor police admit an intruder alarm went off just hours after the heist began. saying they re investigating why they didn t respond. linzie janis, abc news, london. baffling case indeed. coming up a surprising safety alert about e-cigarettes. the hi-tech vaporizers have become popular alternatives for smoking. sometimes they can cause serious
right now it s the wild, wild west for e-cigarettes. we re very concerned about this. reporter: the fda getting involved hoping to regulate the health and safety of the product. we are in the middle of a rule-making process. we have a public goal of trying to complete this rule making by the end of june of this year. reporter: the fda is also still evaluating the impact they could have on your health. as for the explosions, the smoke-free alternatives trade association tells us while these incidents are taken very seriously, millions of former smokers continue to use these products as intended. proper care and safety dictate that people use the correct type of charger and follow manufacturer guidelines. in the meantime, a simple solution for staying safe. you have a product to guard against that. what s that? there are protection products. they call them blast bags. to contain a potential explosion. it works the way insurance is. you don t need it until you need
howard becker is the go-to guru of luxury high security vehicles made just for the rich and powerful. he s created custom rides for just about everyone on the global a list from snoop dogg to ben affleck, even the king of morocco. we get you special passes. reporter: we wanted to take a look inside for ourselves. think this is just an ordinary van? think again. oh, my gosh. howard says they are the ultimate in security and luxury. what does this go to? this can basically run the western part of the united states. reporter: with the over the top amenities of course, comes an over the top price tag. our cadillac conversions vehicle included start off as modest as $160,000 and some of our real expensive projects go up past $400,000 and armoring if you add that to it can go up beyond $500,000 with everything else included. reporter: they only get bigger, flashier and pricier
doesn t appear until halfway in. everyday americans need a champion and i want to be that champion. reporter: she says she will earn their votes trying to fight the impression this campaign is all about her. saturday night live already having a field day. hillary s a granny with a twinkle in her eye. hillary s a granny and makes an apple pie. first female president, me, me, me, me. reporter: and with one failed bid for the white house in the rearview mirror, now the long journey to election day begins. what we do know is that hillary clinton when she does arrive in iowa, she will have her first official campaign stop. she ll meet with small groups of voters, educators and small business owners. those everyday americans she keeps talking about. cecilia vega, abc news, leclaire, iowa. we do have breaking news at this hour. she had a chipotle chicken burrito bowl with black beans, guacamole and an iced tea. breaking news. you can tell it s early in the election season. can t you