Life, as was ben wheeler. how do you make sense of this? it do not make sense. it s not god s act, it s the act of a crazed individual. many people have different reactions and different needs, but the most important thing is to be present, be with them. follow their lead and listen more than speak. have you had a chance to talk to that little boy s parents? yes. i was with veronica pozner most of the time while we were waiting for the news. right across the street? right over here. yes. across the street. yeah. it was very tough. we were hoping that they were just injured. we didn t know. but the governor came back with the bad news. what do you even say in a moment like that or are there no words? there s really no words. you want to listen and be very loving and empathetic at that