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Visible presence. jenna: now, what are the other recommendations, mandatory active shooter training and exercise, as we also mentioned, increased activity at ticket counters. i guess it sort of surprised me, tom, that that wasnt mandatory to begin with, or was it and this is just adding more in. >> this is actually adding more. but i think one of the dangers of the distance that we have between today and 9/11 is our guard goes down a little bit. we have a tendency to think weve returned to norma...