Page 2 - Guest Data Platform News Today

Visit Hospitality Net for up-to-the-minute hotel industry news, opinion articles, panel discussions, breaking news, hotel openings, appointments, industry events and conferences and feature stories. Hospitality Net provides trusted world news as well as local and regional perspectives. Also hotelschools and universities, hotel brands, vendors and suppliers as well as indepth coverage of current hotel industry developments.

HOTEL TYPE: Group

Visit Hospitality Net for up-to-the-minute hotel industry news, opinion articles, panel discussions, breaking news, hotel openings, appointments, industry events and conferences and feature stories. Hospitality Net provides trusted world news as well as local and regional perspectives. Also hotelschools and universities, hotel brands, vendors and suppliers as well as indepth coverage of current hotel industry developments.

Visit Hospitality Net for up-to-the-minute hotel industry news, opinion articles, panel discussions, breaking news, hotel openings, appointments, industry events and conferences and feature stories. Hospitality Net provides trusted world news as well as local and regional perspectives. Also hotelschools and universities, hotel brands, vendors and suppliers as well as indepth coverage of current hotel industry developments.

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Brian Murphy, Group CRM Executive of Cliste Hospitality, reveal what keeps the fire going between hotelier and guest: reliable, personalized, and quick communication. Murphy breaks down the misconceptions around the influence of technology on guest communication, but also why there’s no replacement for the “human touch” element of the guest experience.

Operator: Good afternoon. My name is Ryan, and I will be your conference operator today. At this time, I would like to welcome everyone to the Olo Inc.

Full-Year 2023 Revenue of $228.3 million, up 23% Year-over-Year Fourth-Quarter Revenue of $63.0 million, up 27% Year-over-Year ...

Imagine a guest calling your hotel, resort, or casino. They desire instant connections, quick responses to their queries, and reservation information. To achieve this, you need a skilled team poised to promptly fulfill those needs.

In this week’s episode of the Hotel Moment podcast, Karen Stephens, Revinate CRO, and Ellis Connolly, CRO of Laasie.ai, challenge the status quo of traditional loyalty programs and open up the idea of experience-led and value-based loyalty programs. Connolly shares his views on why loyalty should go beyond points. Instead, he advocates for serving guests with personalized rewards to help participation truly stick.

What’s one thing all guests have in common? The booking journey. And what’s one thing your hotel can influence? The booking journey.