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Note: this conversation is a transcript that has been edited for clarity and length.
What lessons did you learn from being part of an entrepreneurial family?
Susan Thompson: When I bought my family business, it was in October of 1980 and it was a very, very difficult time in the economy. We were having difficult times in downtown Winnipeg, particularly on Main Street, and I had borrowed everything to buy the business.
Six months later, the interest rates went to 21 per cent.
I had a bank loan for hundreds of thousands of dollars. You can hear me hyperventilating, still!
My father was very ill at the time and I went to him and I said, I think I m going to lose the business. I don t know how we sustain this. What do I do?