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Transcripts for CNN Anderson Cooper 360 20131031 05:45:00

urgent care he kept calling 911. we had 14 people with no one there to care for them. paramedics plus ambulance company and got them all transported to the hospitals. what s more the families of the people abandoned at the home didn t know it had been shut down. jean paid $3,000 a month to care for her sister and arrived to find she was not cared for at all. they should be held accountable. you can t vacate and leave your residents without proper care. this is what you pay for. there were no answers at the facility when we looked for the owner, hilda manual. we looked at her at home and nobody answered. they wanted to close the facility and why would they leave without making sure the patients were taken care of. the staff indicated they could provide care of the

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