Amber Specialty Pharmacy Incorporates Patient Engagement Technology to Enhance Care Coordination
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Amber Specialty Pharmacy has partnered with Houston-based MarkeTouch Media to streamline their patient communication using automated, targeted, and responsive outbound notifications across a variety of services. This addition of using patient preferred communication has allowed Amber Specialty Pharmacy to provide more focus on their patients and spend less time managing routine tasks that were consuming valuable staff resources.
Amber Specialty Pharmacy has always taken a strategic approach leveraging technology to allow us to better serve our patients. With MarkeTouch Media’s TouchPoint Management solution, we saw improvements in patient adherence, patient experience, and overall satisfaction.
Senior Editor
As the COVID-19 vaccination rolls out nationwide, and the states and federal government are moving quickly to activate retail pharmacies nationwide as key vaccine distribution partners, many retail pharmacies are partnering with Houston-based MarkeTouch Media and using their scheduling solution.
MarkeTouch has provided a scheduling tool for over a decade. The solution has the flexibility to accommodate market challenges, including incorporating all CDC-related COVID-19 appointment scheduling recommendations and requirements. MarkeTouch’s Health & Wellness Scheduler minimizes disruptions to the pharmacy workflow, provides easy customer access, is paperless, and supports social distancing measures at the store level.
MarkeTouch Media has provided its mobile-optimized Health & Wellness Scheduler since 2010. The service is 100% web-based, paperless, ADA- and HIPAA-compliant, and secure. Customers can schedule appointments online, by phone, or in person. Con