Testing a toolkit that uses patient experience feedback to improve care
Review 14 December, 2020 A six-step toolkit was developed to support frontline teams to collect and use patient experience feedback. It was tested over a year on six wards to improve care Abstract Listening and responding to patients is essential but healthcare organisations struggle to do this effectively. This article describes a project to create the six-step Yorkshire Patient Experience Toolkit, which supports teams to collect and use patients’ feedback to improve care. Six wards tria...
Source: nursingtimes.net