people struggling here. but dean's life, it just feels so hard. you're all right. all you want for people is to have some dignity, you know? 0h, are you okay? that's a tough story. despite it all, this hub isn't about misery. it's about help. just a thank you goes a long way. and i do appreciate the work you've done for me. you're welcome. the work never stops. teresa is here to check that all of her benefits are up to date. how much are you paying for gas? £350 for the gas and electric. basically, it's living hand—to—mouth. it's so cold, brett. winter's here. anita and the kids have all been ill. i'm exhausted with it. absolutely exhausted. she's on the way to the food bank. the food bank that she was donating to just a year ago.
this is the worst that we've dealt with. this place is off the scale. huge amount of mould. the damp�*s grown up, all of the walls. courtney and carole are here to help a woman who's been living — existing — here with her two dogs, like this, for two years. she's got asthma. she's got copd. she's got pleurisy at the minute because of the damp. and the state of this place. so she can actually speak to her upstairs neighbour. oh, really? while she's in the bath. as you can see, we've got no ceiling. so, she's not been able to use a bath or a bathroom for over two yea rs now. with support from the hub, the tenant has been offered a new place in a new build. but there's a problem — no dogs allowed. if you're living on your own, that's your family, isn't it? definitely. and she's had to give that up. for almost 15 years. they're like her children, the only family really that she's had, and she's had to give them up, just to be in a safe,
to take it up over £200. oh, my goodness. and that's how much you spend, isn't it? despite all the kindness and support, there's no hiding the fact that this is also a place where too many people are feeling desperate. what would they do without it? i would have give up by now, to be fair. and i would have. aye, i would have give up. sorry. i don't like talking like that — i shouldn't feel like that. newcastle's west end is a strong, multi—ethnic community. it has a recent history of regeneration, some new housing, community investment, but the old problems are still evident. this is among the most deprived places in a region where child poverty is the highest in the uk. i'm around at theresa's. hi, theresa.
oh, really? while she's in the bath. as you can see, we've got no ceiling. so, she's not been able to use a bath or a bathroom for over two years now. with support from the hub, the tenant has been offered a new place in a new build. but there's a problem — no dogs allowed. if you're living on your own, that's your family, isn't it? definitely. and she's had to give that up. for almost 15 years. they're like her children, the only family really that she's had, and she's had to give them up, just to be in a safe, comfortable home. the lady from the rspca is here and she'll be taking bronson, hoping to find him a new home. and little muffin — well, it's carole, once again, to the rescue. and you're still going to come up, aren't you, and see her? yeah. muffin will be welcomed into carole�*s family home. it's december now and it's getting
i can see that it's tough for dean. his failing health means hospital treatment, usually several times a week. thank you so much. thank you. dean's mum, denise, is by his side. he's on powerful painkillers and needs all the support he can get. i worked from being in school. i was up until a few years ago when my health really deteriorated. i was, i want to work. i can't lift, i can't carry. i can't do anything. are you dependent on this place? yeah, absolutely. there are plenty of people struggling here. but dean's life, it just feels so hard. you're all right. all you want for people is to have some dignity, you know? 0h, are you okay? that's a tough story. despite it all, this hub isn't about misery. it's about help. just a thank you goes a long way. and i do appreciate the work you've done for me. you're welcome. the work never stops. teresa is here to check that all of her benefits are up to date.
everything she possibly can. my worry now is her mental health because she is on the edge. the level of need here is high and rising. it can feel overwhelming. but so can the response of this community, local people helping their own. thank you. good to see you, in again this week! with your bag — my goodness! joan is a benwell lass, a benwell legend. to take it up over £200. oh, my goodness. and that's how much you spend, isn't it? despite all the kindness and support, there's no hiding the fact that this is also a place where too many people are feeling desperate. what would they do without it? i would have give up by now, to be fair. and i would have. aye, i would have give up. sorry. i don't like talking like that —
we've dealt with. this place is off the scale. huge amount of mould. the damp�*s grown up, all of the walls. courtney and carole are here to help a woman who's been living — existing — here with her two dogs, like this, for two years. she's got asthma. she's got pleurisy at the minute because of the damp. she's got copd. and the state of this place. so she can actually speak to her upstairs neighbour. oh, really? while she's in the bath. as you can see, we've got no ceiling. so, she's not been able to use a bath or a bathroom for over two yea rs now. with support from the hub, the tenant has been offered a new place in a new build. but there's a problem — no dogs allowed. if you're living on your own, that's your family, isn't it? definitely. and she's had to give it up. for almost 15 years. they're like her children, the only family really that she's had,
with your bag — my goodness! joan is a benwell lass, a benwell legend. to take it up over £200. oh, my goodness. and that's how much you spend, isn't it? despite all the kindness and support, there's no hiding the fact that this is also a place where too many people are feeling desperate. what would they do without it? i would have give up by now, to be fair. and i would have. aye, i would have give up. sorry. i don't like talking like that — i shouldn't feel like that. newcastle's west end is a strong, multi—ethnic community. it has a recent history of regeneration, some new housing, community investment. but the old problems are still evident. this is among the most deprived places in a region where child poverty is the highest in the uk. i'm around at theresa's. hi, theresa.
but dean's life, it just feels so hard. you're all right. all you want for people is to have some dignity, you know? 0h, are you okay? that's a tough story. despite it all, this hub isn't about misery. it's about help. just a thank you goes a long way. and i do appreciate the work you've done for me. you're welcome. the work never stops. teresa is here to check that all of her benefits are up to date. how much are you paying for gas? £350 for the gas and electric. basically, it's living hand—to—mouth. it's so cold, brett. winter's here. anita and the kids have all been ill. i'm exhausted with it. absolutely exhausted. she's on the way to the food bank. the food bank that she was donating to just a year ago.
looks like, how about this? have you seen worse than this? this is the worst that we've dealt with. this place is off the scale. huge amount of mould. the damp�*s grown up, all of the walls. courtney and carole are here to help a woman who's been living, existing, here with her two dogs, like this, for two years. she's got asthma. she's got pleurisy at the minute because of the damp. and the state of this place. so she can actually speak to her upstairs neighbour. oh, really? while she's in the bath, as you can say, we've got no ceiling. so she's not been able to use a bath or a bathroom for over two years now. with support from the hub, the tenant has been offered a new place in a new build. but there's a problem — no dogs allowed. if you're living on your own, that's your family, isn't it? definitely. and she's had to give it up. almost 15 years, they're like her children, the only family really that she's had,