smuggled guns and drugs. that complaints of screening delays and persistent reports of low morale and high turnover continue to define tsa performance. you have an employees that you re going to have to put the fear of god in their heart or nothing is going to change. reporter: tsa s plan to address this? retrain all officers by september, increase the use of hand-held detectors. initiate moran com explosive tests. re-evaluate screening equipment and consider opening the expedited security line known as precheck for only those passengers who have applied for the program and passed a background check. solutions to a familiar set of problems for already the sixth administrator of the tsa in its 14-year history. i ve seen some good administrators precede you that ran into administrative pressures to back off. you re going to run into that. but i want you to understand that you ve got some folks that really believe they don t have to change. you ll be gone before they are. reporter