Brick-Filled Boxes. Bogus Receipts. Retailers Battle Fraudulent Returns.
More than $100 billion in merchandise was returned fraudulently in the U.S. in 2023, retailers say, up sharply since 2020.
Source: livemint.com
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Retailers take $100B hit in bogus returns
The fraudsters have targeted this retail underbelly to swipe billions of dollars, gaming the returns system after the holiday season, according to a report.
Christian Piller Tom Enright Amena Ali National Retail Federation Wall Street Journal National Retail
Source: nypost.com
No more free returns: 81% of retailers charge fee to send back items
More than one in five merchants are now charging customers a fee to ship back or return an item that they don't want.
United States Abercrombie Fitch Tom Enright Whole Foods American Eagle Outfitters National Retail Federation
Source: nypost.com
REVEALED: Americans return 14.5 per cent of ALL PURCHASES worth $743 billion - as retailers brace for record influx of unwanted holiday gifts
Around one in six gifts opened this week are set to be taken back to stores or posted back to depots. Americans return 14.5 per cent of items they buy - double the figure in 2019.
Source: dailymail.co.uk
15 Customer-Experience-Related Predictions For 2024
For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.
Source: forbes.com
15 Customer Experience Predictions For 2024
For the last five years, around this time, I compile a set of customer experience-related predictions for the coming year. This is the latest edition.
Source: forbes.com
Whole Foods Market CEO Tackles How to Be Purpose- and People-Driven
In Grocery Impact presentation, Jason Buechel demonstrates how it’s done
Source: progressivegrocer.com
Progressive Grocer, Inmar Intelligence Honor 2 Rising Stars in Grocery
Educational awards bestowed upon TWIG Rising Star and GenNext honorees
Source: progressivegrocer.com
Evolv Technology Announces Appointments to Board of Directors
WALTHAM, Mass., November 06, 2023--Evolv Technology (NASDAQ: EVLV), the leader in AI-based weapons detection security screening, today announced that its Board of Directors approved the election of two new members – Mr. David Mounts Gonzales and Mr. Rajan Naik, Ph.D. – who joined the Board on November 2, 2023.
Source: yahoo.com