How banks increased customer-backed process transformation during pandemic
A small step by banks in the process of transformation linked to customer value creation not only helped Indian PSU banks to increase value for the customers thus willing to pay but also helped the bank reduce cost and increase margins and reduce risks.
Madhya Pradesh Prashant Salwan Srinivas Iyengar Sampark Abhiyan International Business Punjab National Bank
Source: freepressjournal.in