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SFGTV July 21, 2013

Districts and this is cliff communities. They roll model the interacts and this is among the ethnics. Every week day theyre out on the street and downtown their patrolling until 10 oclock at night and their engaging the public and sharing the City Services. They love the event on third street and fifth valley e valley the project that was down in district 6 and our ambassadors often work with the interpreters to work with the outreach for the City Services like the 311 outreach and the try forwa...
New York United States San Francisco Third Street Valley Project City Services

SFGTV July 20, 2013

Board of supervisors agenda unless otherwise stated thank you madam chair i ask as we begin this committee we have a brief moment of silence we had on a leader pass last night so if we could cabin the Committee Meeting with that. Absolutely. Thank you thank you. Thank you everyone. Are you employed call item one its a hearing on the public works utility meeting. Id like to thank the chairman for hearing the items ill asked. This is an item im asking us to continue until july 25th. The Public Uti...
United States New York City College San Francisco David Chiu David Shu U Chu

SFGTV July 11, 2013

Complaints procedures are lacking for example, 54 percent of the tier one departments dont post the complaint process. And although we have received very few complaints to our departments we have received a total complaints of lack of assess through our varies Community Organizations and partners. Ill turn it over for the accomodations in progress that is going to be a quick run through thought representations we made last year. Relative to amendments to the actual ordinance it needs a little bi...
New York United States San Francisco Tier One Community Organizations Bring Community

SFGTV July 11, 2013

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the l...
Republic Of San Francisco United States Customer Service Customer Service Reps Service Reps

SFGTV July 14, 2013

Run through thought representations we made last year. Relative to amendments to the actual ordinance it needs a little bit of tweeting to strengthen enforcement and we need to figure out how to use our data because its not updated and thats extremely hard for us to do. Were going do o to look at how to use this better and we need to refresh some of the names of the departments which have changed in 2009 and maybe there are other departments that need to be added and we started to do this last y...
New York United States San Francisco Bring Community Community Members Call Police

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SFGTV July 14, 2013

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecti...
Republic Of San Francisco United States Language Line Partnership Departments Victim Services

SFGTV July 21, 2013

Competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. My ideal would be to have every single employee tell them they can assess those services and we can move forward with the Community Partners theyre doing the heavy lifting in educati...
Republic Of United States San Francisco Rights Services O Partners Services Move Forward

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