systems that melted down during this crisis. bob jordan, you heard the current ceo saying we're going to invest more. is there an investment fix, a money fix to this? >> i think it's not just a money fix. it's developing the capabilities, developing the technology, airline scheduling and planning is more complex, in my opinion, than any other part of the airline. it's a huge mathematical problem to solve. there are operations research groups studying this. and i'm not aware of technology that solves for an airline of southwest's scope. the crews, the customers and the airplanes all together in the daily operation and what's really needed to get past something like this quickly. >> you make a good point. you said that to "the washington post" as well which is what i