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AFCA recruits consumer advocate to board

AFCA names chief ombudsman

The financial complaints body has announced who its chief ombudsman and chief executive officer will be for the next five years. The Australian Financial Complaints Authority’s (AFCA) has revealed t

AFCA s complaints resolution scheme passes $1bn mark

The financial services ombudsman has secured $1 billion in compensation and refunds for consumers since 2018 and is on track to receive close to 100,000 complaints this financial year.

AFCA racks up $1bn in refunds, reappoints CEO

The financial complaints body says it has never been more needed, with 100,000 issues this year alone. Complaints body AFCA has notched up more than $1 billion in compensation  since it began in 201

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