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Really were trying to help us get down as fast as possible. >> the resort managers say theyre working right now to repair that lift. now to the death of a trainer killed by an el familiarity. stephanie james was taken to the hospital after she was injured by the animal. she died a short time later. nbcs john yang join us more on what happened. what happened here? >> well, alex, they say the elephant was not acting aggressively when it killed its 32-year-old keeper. but experts say this is just...