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What you need to know
Apple s UK iPhone Upgrade Program requires someone visit an Apple Store to sign a loan agreement with Barclays.
Some disabled people are unable to make that visit, preventing them from signing up. The situation is now being investigated.
The UK s Financial Ombudsman is looking into whether Apple or finance partner Barclays are breaking anti-discrimination laws by requiring iPhone Upgrade Program customers to visit an Apple Store to take part. Local laws required companies to take steps to ensure disabled people are not discriminated against and the requirement for an Apple Store visit might break those laws.