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AI bots are helping 911 dispatchers with their workload

In the United States, AI is quietly transforming how non-emergency calls are handled in dispatch centres. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.

United statesJefferson countyArlington countyCharleston countySouth carolinaJim lakeBrandon ableyDaniela gilbertArlington county public safety communicationsLouis county police departmentArlington county emergency communications centerJefferson county communications center authorityVera institute of justice redefining public safetyLouis county police department bureau of communicationsAmazon web servicesCharleston county consolidated emergency communication center

Charleston County adopts machine learning for non-emergency call handling

The Charleston County Consolidated Emergency Communications Center announced Wednesday it has expanded the capacity to handle non-emergency calls with fully aut

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AI bots are helping 911 dispatchers across the country with their workload, including in Virginia

AI is quietly transforming how non-emergency calls are handled in dispatch centers. An AI-powered system can triage and coordinate the flood of reports, promptly alerting the relevant agencies.

Charleston countySouth carolinaUnited statesArlington countyJim lakeJefferson countyBrandon ableyDaniela gilbertVera institute of justice redefining public safetyJefferson county communications center authorityAmazon web servicesInternational academies of emergencyLouis county police departmentLouis county police department bureau of communicationsNational emergency number associationArlington county public safety communications

AI Bots Are Helping 911 Dispatchers Manage Workloads

The use of artificial intelligence is partly a response to an acute staffing crisis and the pressing need to address the mental health challenges that emergency responders face.

Jefferson countyUnited statesSouth carolinaJim lakeArlington countyCharleston countyDaniela gilbertBrandon ableyLouis county police department bureau of communicationsArlington county emergency communications centerNational emergency number associationVera institute of justice redefining public safetyLouis county police departmentInternational academies of emergencyCharleston county consolidated emergency communication centerAmazon web services

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