Page 9 - Jo Causon News Today

Pets at Home has pipped First Direct to the post and been hailed as the top UK business when it comes to satisfying customers, the Institute of Customer Service, said.

HAMPSHIRE employer Ageas Insurance is joining calls for tougher legislation to stop people abusing staff.

BOURNEMOUTH employer Ageas Insurance is joining calls for tougher legislation to stop people abusing staff.

Customer service is one of those sticky parts of business that nobody truly enjoys. But if you want to grow a business with a loyal following, you absolutely have to focus on it. One European nation does exceptionally well in this department: The UK.

Retail bodies across the industry have welcomed the House of Lords backing this week for an amendment to the Police, Crime and Sentencing Bill that

Hostility from customers to staff is continuing to rise as we approach Christmas, according to the Institute of Customer Service. The Institute, which

First Direct is one of 50 firms warning of a rise in abuse by customer in the run-up to Christmas.

A number of printers have joined in with this year's Black Friday event, offering discounts on services and special offers, while extra print work has also been generated for marketing around the event.

Customer-facing workers in all sectors report greater hostility, research shows

Staff say they are upset and feel demoralised by rude customers during a busy summer season.