smaller little community size banks. jon, i think she s asking the right question in asking how to build a relationship because ultimately a lot of this comes down to relationships. years ago i used small banks that got gobbled up by the big banks and signs changed four times in a year. i get more personal service and won t mention which one out of a large bank because of the banker and branch i work with than i have out of some small banks. it isn t big or small it s the branch and the banker that you re working with. how do you build a relationship. she s on to the right first step. i always say when people start their business it s usually with investors who are friends and family and if you think about it, those are people you ve known your whole life, 15, 20 years before they will give you money then all of a sudden when people move into the banking world they think it s a process or financials. it s still about the relationship so it s about time. i think that where we ve
for two or three years before you really get to the point where you have a need for a significant amount of money. somebody suggested to me once also get the banker to know about your product or your service before you re going in to ask for money. for instance, if you have you re selling cookies, send cookies to the bank and maybe not directly to him or her, the baker but to somebody else so he tastes them or she tastes them then thinks, oh, these are good. then when you come in they recognize your name. okay, then finally our last question, this is an e-mail from miles. he writes how do you get your customers to trust you when you are first starting out? jon, nobody knows you. you open something up and want people to come, use your products or service, how do you get people to put their money with you? well, obviously guarantee means something. standing out there. testimonials mean everything from your first customers and attaching your own face, your own brand to a business sa
neither parent is charged with a crime at this point. police are anxious to find this little girl to get her treatment. there is speculation that the mom took her out of the hospital over concern about paying medical bills. if we learn anything more about this we ll pass it along. jenna: sounds good. jon: president obama s healthcare reform law will not be fully implemented for more than a year. the administration is running into a road block involving a key provision, the state-run insurance exchanges. jim angle who knows everything joins us live to explain how these things are supposed to work. i guess a bunch of states have said no to establishing these health exchanges, right? reporter: you ve got some in that category and some in the category of we don t know yet. states, two-thirds of them, jon have declined to make plans for the creation of any kind of insurance exchange under the healthcare law. at least 17 of them, though, have flatly reject the idea of the state-run exchang