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#ITWebCX2023: Experts advocate outside-in approach to CX

Panelists agreed on the direct correlation between employee experience (EX) and CX.

South africaVan heerdenFarai mubaiwaYugeshree frylinckMarnitz van heerdenWits universityBcx groupDiscovery healthJordan sekeJordan sekeYugeshree frylinck

The future of CX is built on culture and AI

Technology alone cannot improve CX – it has to be underpinned by company culture.

South africaSouth africanDouglas mcneilageYugeshree frylinckJulia ahlfeldtWits universityBcx groupVerint southVerint south africaVerint one workforceVerint cloud platformVerint oneVerint platformJordan sekeVerint south africaJulia ahlfeldt

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