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Japan service-sector staff to get protection from abusive customers

In Japan, the customer has long been regarded as akin to royalty, but the tradition appears to have found its limits, with both authorities and service-sector firms recognizing the need to start protecting staff from overbearing or abusive behavior from members of the public. Kasu-hara has become Japanese slang for…

107 victims of 2005 fatal train derailment in Hyogo remembered

West Japan Railway Co (JR West) officials, survivors and relatives of victims of a fatal train derailment in 2005 in Amagasaki, Hyogo Prefecture, attended a memorial service on Thursday morning. On April 25, 2005, a speeding train on the JR Fukuchiyama Line jumped the tracks on a tight bend during…

Memorial service held for 107 victims of 2005 fatal train derailment in Hyogo

West Japan Railway Co (JR West) officials, survivors and relatives of victims of a fatal train derailment in 2005 in Amagasaki, Hyogo Prefecture, attended a memorial service on Thursday morning. On April 25, 2005, a speeding train on the JR Fukuchiyama Line jumped the tracks on a tight bend during…

Victims of JR West train crash mourned 19 years on

The president of JR West and other officials observed a moment of silence at 9:18 a.m., the time of the crash, which killed 106 passengers.

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