Help trying to rebook flights. Nbc bay areas Marianne Favro joins us from San Jose Mineta International with what went wrong. Traveling is tough when everything is going right. That is true. And they were even tougher today especially at local airports. It all began with a computer glitch this morning that was systemwide. And because of that glitch, even tomorrow southwest passengers are asked to arrive at least two hours before their flights. Travel trouble for hundreds of southwest passengers across the nation today. It just poor. Its poor customer service. Its poor information. Reporter they can blame technology. We love technology, but at the same time its kind of frustrating. Reporter a computer glitch shut down the Airlines Website and forced them to go old school, manually hand checking in passengers. Everything is handwritten right now. Reporter and that slowed things down a lot, including here at Oakland International airport. From seattle was about one hour. It was about 45mi
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