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Even the meekest among us can lose their cool when pushed to the edge - especially when we ve all endured a turbulent year.
In fact, it seems to have happened a fair bit in Stoke-on-Trent and North Staffordshire in 2020.
Like any good local news outlet, we ve been inundated with angry people contacting us to vent their frustrations with everything from overgrown weeds to stinking manholes and bugs in their food.