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What Personalized Hospitality Is and What It Isn't

Article - What Personalized Hospitality Is and What It Isn't - By Doug Kennedy - As a hotel conference speaker opinion writer, I always try to stay up on the very latest innovations and tech solutions, and so I start each day by reading at least a half dozen lodging industry eNewsletters. Being a provider of training in the topic areas of hospitality, sales, and guest service excellence, my eyes are always drawn to any headline with the words 'personalized' or 'guest hospitality' in it.

Reservations Sales Agents: It Is NOT Our Job To Tell Them What's Available; It IS Our Job To Help Them Decide!

What It Really Takes To Book More Groups, Meetings, and Events These Days

Revenue Managers: It's Still a Seller's Market, But Don't Get Greedy

Article - Revenue Managers: It's Still a Seller's Market, But Don't Get Greedy - By Lynn Zwibak - Sources predict that hotels' pricing power will remain strong. However, we don't need a pandemic recovery to fall into the trap of overpricing. Why do we do this?

It's Time To Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research

Article - It's Time To Eliminate Generationalism in the Hotel Workplace: Myth of Generational Differences Has Been Busted by Research - By Doug Kennedy - As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so.

Quoting Higher Rates And Overcoming Rate/Availability Restrictions For 2024

Paramount Hospitality partners with Travel Outlook to boost conversion rates : Thursday, 1st February 2024 : 4Hoteliers

Paramount Hospitality Managemen™Partners With Travel Outlook, the Premier Hotel Call Center™ to Boost Conversions

Article - Paramount Hospitality Managemen™Partners With Travel Outlook, the Premier Hotel Call Center™ to Boost Conversions - The Southern hospitality giant embraces technology solutions in their new partnership.

12 Steps to Reclaiming Your Spirit of Hospitality From The Grasp Of Cynicism

Merriam-Webster's Word Of the Year For 2023 Is 'Authentic': Is Being So More Important Than Ever Before To Our Guests?

Article - Merriam-Webster's Word Of the Year For 2023 Is 'Authentic': Is Being So More Important Than Ever Before To Our Guests? - By Doug Kennedy - As the final days of slip away, how interesting it is that Merriam-Webster's Word of the Year for 2023 is 'Authentic,' meaning it was the 'most searched' on their site. Because I failed miserably at learning a second language, I have become somewhat of an Etymologist, so I was eager to see how Merriam Webster defined it in their announcement.