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Texas Cancels Medicaid Contract, Sues Xerox Over Allegedly Misspent Money - Texas Dentists for Medicaid Reform

Humach Recruits Industry Veterans to Enhance Focus on Customer Experience, AI and Automation

Transparent BPO Expands Global Contact Center Operations to Jamaica

Rockville, Maryland (PRWEB) December 09, 2021 -- Transparent BPO is expanding its nearshore operations to Jamaica, adding a new 108,000 sq. ft. facility to

Kevin Lightfoot Named WCBS New York Assistant News Director

CBS-owned WCBS New York has appointed Kevin Lightfoot assistant news director of the O&O as well as co-owned independent WLNY and their digital platforms.

Dangerous driver jailed - plus other cases before Black Country courts

Transparent BPO Solves Customer Service Work-from-Home Challenges

Share: ROCKVILLE, Md., Feb. 16, 2021 /PRNewswire-PRWeb/ -- Companies embracing the new remote work model for their customer service agents can rely on Transparent BPO's comprehensive WorkSecure Suite™ to drive uncompromised work-from-home capabilities, ensuring security, compliance, and quality. With expectations indicating employees will not return to traditional brick and mortar facilities, the WorkSecure Suite addresses the concerns of effectively deploying agents who are working from their homes. From security to stability to timely resolution of threats, WorkSecure ensures agents working outside traditional facilities are just as effective as they would be working in a customer care center. "Global events forced the business world to adjust they way they operate – particularly where they operate," says Lance Hale, President of Transparent BPO. "Work from home is here stay but your customer experience doesn't have to be compromised."