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2 May, 2021 Author Yuzo YamaguchiFrancis Garrido
Some of Japan s regional banks may be forced to consolidate to survive, a consideration many have long been resistant to, as more banks are no longer earning sufficient income to cover operating expenses.
Among 34 Japanese regional banks that reported revenue and expenses data for the three months ended Dec. 31, 2020, four had their quarterly expenses exceed net interest income, according to S&P Global Market Intelligence. Sixteen other lenders reported net interest income-to-operating expense ratios of 1.20 or lower, indicating limited income buffers against elevated expenses. Only one regional bank The Kiyo Bank Ltd. reported a ratio above 2, meaning its net interest income was more than double its operating expenses for that quarter.
Nota raises $5M to boost growth of B2B SaaS Helpfeel for self-service support
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Nota, Inc., makers of Gyazo, Scrapbox, and Helpfeel, has raised $5M from leading investors including One Capital and Salesforce Ventures Japan. The funding will be used to expand sales and marketing and to boost growth of Helpfeel, an instant FAQ B2B SaaS that enables high rates of self-service by customers and reduces support costs.
Shinji Asada of One Capital, Isshu Rakusai of Nota, and Takuya Hosomura of Salesforce Ventures. (Left to Right)
Helpfeel achieves a 98% FAQ search hit rate with its unique Intent Prediction Search technology. It reliably displays the most suitable FAQ page to solve a customer s problem by being able to respond to search terms that may be ambiguous, emotional, or misspelled.
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Genesys has announced its new capabilities for
Genesys Cloud in India by enabling businesses to keep their interactions and data located within the country. This is especially crucial for organisations in highly regulated industries with stringent compliance and security standards, such as healthcare, financial services and government, which often have data sovereignty requirements. Now, Indian businesses across all sectors can deliver more personalised digital-first customer experiences using Genesys Cloud.
Data privacy and security are critical components of the digital customer experience. Businesses need to quickly adapt to consumers’ shifting preferences toward digital engagement, while maintaining control and transparency of their data. Genesys Cloud is compliant with Indian government regulations relating to local Private Branch Exchange (PBX) for domestic call ingress, no toll bypass, Call Detail Record (CDR) data and call recording to be stored and available
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