From 'transaction' to 'experience retail' shops: The Hong Kong Jockey Club's focus on customer centricity drives
"A critical success factor of people development is how to develop staff to have a customer obsession in mind,” Grace Liang, Head of Retail and Telebet, The Hong Kong Jockey Club, shares.
Hong Kong Dennis Hau Hr Business Facing Team Hong Kong Jockey Club Retail Department Succession Programme Organisational Development
Source: humanresourcesonline.net