Page 10 - Language Access Network News Today

Barriers that i think weve had a great leap in is providing Scholarship Applications so we now have the Scholarship Application available in chinese spanish russian and vietnamese and tagal will be coming towards the end of the summer now that thats on board there so along with the application for scholarship were also providing some written email communication weve been translating to be able to communicate with our scholarship clients to remind them to renew or remind them that they are signed...

This the the first school in the country to have a bilingual to log center. We represent the largest number of filipinoamericans in San Francisco. Were a little bit closer to city hall and its great to be here at the center. It was really the community that pushed for the recognize of this community and to have this language recognized as one that all our departments should have to our of times could be included i want to recognize terry from our Filipino Center with rudy and hes here in the sou...

Another claung. So, i mean something tells me a lot of those folks are not aware or dont feel like they can call 311. I know your office dont great work Human Resources how do you publicize the 311 service so it wloongz to everyone not just the english speaker well, we dont have marketing funds so the best way to advertise is to make sure that every department has the 311 logo. We try to get brochures to them. One of the things we do is partner with the School District and part of their third gr...

With the kind of investment its worth it so as we recognize the need thats one way we can educate people by transferring them to 311 i completely agree with what youre saying. Thank you. I appreciate it. The next speaker is from the department of children and youth. I dont see and then right afterwards we have 3 more folks. So thank you for the slides and. It would be easier for me okay. Thank you. Good morning supervisors from the department of youth and their families. Maria our director had a...

Agencies. For me personally the sfmta are folks that are being sited on the buzz but there are no explanation on what their sited for so usually theyre given the citation and told to go on. So brief i want to share some of the changes we see this explains some of the issues weve heard today. One i think considering you know where the cabinets the reason they come to secondly a lot of the client interactions we see they say why access the Community Services theyre in english so this barrier start...

Filing out the forms. The process are state mandated the files have to be in english but then those that dont require that requirement we do have a city id we have other forms in chinese and others as well. For in person we have a staff our department is small but our staff is basically bilingual and their fluent a in spanish and mandrin and that make ups more than half of our staff. We utilizes the Language Services and in person and over the phone. And if required we also offer a s l with adva...

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the l...

Proficient and 8 periods of time spoke spanish and 8 percent were chinese services. The office of Small Business provides over 25 forms etc. , translated in chinese and spanish and the materials are around especially the disability the ada compliance packet have been translated in spanish and vietnamese and russian and others i know youre a small office but 40 percent of your staff are bilingual especially in chinese dialogues or spanish but your 12 percent is a much smaller number than the exci...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecti...

Percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clients . Some of it is that i mean, we have emphasized more on the chinese because were able to provide those services and as i said well bring in interpreters. We also find that many Business Owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may happen in o...