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Proficient and 8 periods of time spoke spanish and 8 percent were chinese services. The office of Small Business provides over 25 forms etc. , translated in chinese and spanish and the materials are around especially the disability the ada compliance packet have been translated in spanish and vietnamese and russian and others i know youre a small office but 40 percent of your staff are bilingual especially in chinese dialogues or spanish but your 12 percent is a much smaller number than the exci...

Percent is a much smaller number than the exciting percentages by limited proficient owners what do i attribute to that low English Speaking clients . Some of it is that i mean, we have emphasized more on the chinese because were able to provide those services and as i said well bring in interpreters. We also find that many Business Owners they may have limited english capabilities they know they have to be communicating with freshen in english so they also while the conversation may happen in o...

Exposed to us and the other way around. The part of our mission that requires that we also work with the Police Department in giving that tier one Department Assistance with policy related to the Language Access requirements they have. So we do have a policy in fact, this works with the Police Department and weve made a lot of effort in helping that department directly. Thats in a capsule what we do imply questions . Thank you very much for the presentation. The next speaker is our patient direc...