national anthem still playing. martha: the american red cross is defending their response to super storm sandy after being frustrated victims slammed the volunteer organization. the red cross says, quote, i think that we are near flawless so far in this operation. i know that there are people who have absolutely lost everything, they are cold, they are frightened, they are saying, where is the american red cross? and i am totally supportive of that. i understand their cry for help. but we are out there, according to the head of the red cross who we spoke with here last week. the red cross has 32 shelters open, housing more than 3200 residents. there are more than 5700 disaster workers on the ground across the east coast serving up more than 5 million meals and snacks as well as distributing nearly 1 million other relief items. let s talk about this a bit this morning with laura howe the vice president of public relations at the american red cross. laura welcome, good to have you here t