Learned From Implementing Consumer Satisfaction News Today

In 2017, WFG set out to measure customer experience (CX), discovering Net Promoter ScoreSM in the process. What WFG’s leadership loved most about NPS® is that it provides a baseline for comparing the experience they provide against that of leading companies in other industries. Six years later, WFG maintains a “World Class” customer satisfaction rating. Read about WFG’s CX journey now.