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67 Chatbots are slowly turning into a relic of days gone by for businesses, and with reason. As tools designed to perform automated tasks and guide discussions, chatbot conversations arent natural and lack human touch. This makes users frustrated, and they prefer to converse with a real person instead. But on the flip side, with the advent of technology and on-call delivery, customers expect everything to be fast, easy, accurate, and personalised. This is where conversational AI comes in, makin...