have happened in the united states. how does a body go unnoticed in a hospital? like san francisco general for more than two weeks? dan simon is outfront. i want to know that this would never happen to anyone else. reporter: today raw emotion as friends of lynne prospaling sharply criticize the san francisco hospital where the woman s body was found outside one of the stairwells. how could the hospital staff not find her for 17 days? there are so many places around here that someone could go or go or be disoriented or be in harm s way. ? what happened at our hospital is horrible. reporter: they could provide little in the way of real answers. we are here to take care of patients. to heal them. to keep them safe. this has shaken us to our core. our staff is devastated. we don t know what happened to this woman. reporter: lynne spalding, the