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Dept of Workforce Development: Continues customer service improvements for unemployment insurance

DWD says upgrades to unemployment system on schedule, within budget

The state Department of Workforce Development is about halfway through a modernization project.

Wisconsin Technology Council President Still: "A 'perfect storm' in Wisconsin jobless claims prompted tech overhaul"

MADISON, Wis. – It was not a pleasant time in the Wisconsin Department of Workforce Development. The start of the COVID pandemic in early 2020 prompted a surg

Wisconsin signs $17M contract to update unemployment system

MADISON, Wis. (AP) — Wisconsin has entered into a nearly $17 million, multi-year contract with software development company Flexion to update the antiquated system for paying unemployment claims that was overwhelmed last year during the start of the COVID-19 pandemic, the state announced Wednesday.

Wisconsin DWD to update its customer service systems

MADISON, Wis. — The Wisconsin Department of Workforce Development is rolling out new updates to its systems. The move comes after many Wisconsinites had issues applying for unemployment benefits during the pandemic. The DWD is working with Madison-based Flexion Inc. to make rapid improvements for customers. “There’s going to be a virtual agent component there,” DWD Secretary-designee Amy Pechacek said....

THU AM News: MadREP report shows certain diversity metrics improving while inequities remain; State to use $80M in federal funds to update unemployment insurance system

Wisconsin signs $17M contract to update unemployment system

Wisconsin signs $17M contract to update unemployment system

Wisconsin to update unemployment system with help from software company

Wisconsin signs $17M contract to update unemployment system